Do All Your Products Ship Free?
Even though we try to do our best to offer free shipping to the lower 48 connected states of the USA, we may not be able to offer free shipping on ALL products. If a product has free shipping, you will know during checkout as the shipping fee will be $0, otherwise, the cost of shipping will be calculated during checkout.
International shipping, or shipping to states such as Alaska, Hawaii, Puerto Rico, etc DOES NOT QUALIFY FOR FREE SHIPPING and will require a representative to assist you. Please feel free to contact us with any other questions.
What's Your Domestic Shipping Policy?
All domestic orders will be shipped to the verified billing address associated with the customer’s credit card. In the event that the products need to be shipped to another address, Kies Motorsports will verify the transaction with the customer by requesting a screenshot of our transaction on the customers online banking. Similar to how PayPal verifies orders, Kies Motorsports has implemented an authorization program that will display a unique code on the credit card transaction next to where the “Kiesmotorsports” name appears.
What's Your International Shipping Policy?
To best serve International Customers, Kies Motorsports only accepts PayPal VERIFIED payments and PayPal VERIFIED addresses on international orders. For international shipping quotes, please email us at firstname.lastname@example.org
Please note that our FREE SHIPPING policy only applies to the 48 contiguous states of the USA. Please don't be alarmed if international shipping costs doesn't make sense when attempting to order from our website. We are working to make our system more advanced so that international shipping can be calculated directly from the checkout page.
IMPORTANT: Kies Motorsports is NOT responsible (without exceptions) for any import fees or any other fees that may be incurred during the import process such as duties and taxes. It is your responsibility to understand the import laws of your country as well as the costs associated with importing before you place your order.
What's Your Return Policy?
NOTE: Products that were modified in any way, shape, or form (painted, drilled, sanded, cut, etc) are NOT ELIGIBLE for returns. We highly advise that you check the contents (test fit if needed) prior to installation or modification. Kies Motorsports offers a 14 day return policy on most items. On eligible returns, a 20% restocking fee will apply, for products that are no longer needed.
Products that are ineligible for return would be custom orders, BMW OEM products, flash tunes, electronics, turbos, and fluids. Again, products that have been installed, modified or damaged are not eligible for return. If a product is damaged, modified or has been installed, the return will be refused, and the customer is responsible for all shipping costs.
Non-fault / "Change-of-mind" Purchases: These are situations where the purchase was made in error, or if the customer simply changed their mind, and Kies Motorsports is not at fault. The are also eligible for return/exchange, however the customer is also responsible for all shipping costs including the cost of shipping to the customer from the initial purchase. Refunds (less the shipping amount) will be determined once we receive the goods back to Kies Motorsports and everything has been inspected for damage or tampering. Any sign of damage or tampering will make the purchase ineligible for return/exchange and customer will have the choice to take the item back or forfeit the item completely.
Before sending in products for return, please obtain a RMA number by emailing email@example.com. Products that are sent in for return or exchange without an RMA will become property of Kies Motorsports.
What's Your Policy On Advertised Pricing?
All prices are subject to change without notice. In the event that an incorrect price is listed or advertised, Kies Motorsports reserves the right to refuse or cancel any orders at the incorrect price.
What's Your Policy Regarding Fitment Issues?
If a product has a fitment issue, the product is to be returned to Kies Motorsports for evaluation. If a fitment issue is confirmed, an exchange will be granted. Kies Motorsports strongly urges professional installation on all products. For any fitment related issues, please begin by emailing photos to firstname.lastname@example.org for evaluation.
Kies Motorsports assumes no liability for any installation or labor costs the customer may incur in connection with parts purchased from us. It is the customer’s responsibility to fully inspect all received parts for accuracy and quality before contracting an installation shop to do any labor. Once installation has occurred, DIY or professionally, the item is no longer returnable or refundable.
What's Your Policy Regarding Fraudulent Charges / Chargebacks?
Due to an increase in internet fraudulent charges, Kies Motorsports has implemented a fraudulent charge policy. If an issue is to arise with your order, please email us immediately at email@example.com. Kies Motorsports considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase.
In the event of a chargeback, a $200 fee will be applied to the customer’s account to cover research and investigation. Filing a chargeback after receiving merchandise is fraud and we will prosecute anybody that attempts or commits fraud against us. By filing a chargeback with your credit company either by mistake or intentionally, the products are no longer eligible for return.
Do You Work With Other Companies That Aren't Listed On Your Site?
Absolutely! In fact, we're dealers of over 400 brands/companies! Please contact us with your request.
I Want to Order Something NOT Listed On Your Site, Can You Help?
Of course we can! Because we work with many different companies and manufacturers, not all products at listed on our retail site. We are constantly working to add new products to our site almost on a daily basis. If you are looking for something specific that's not on our site, please feel free to contact us right away.