Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Kies Motorsports has implemented serivces offered by Route in order to provide an easier customer experience when dealing with damaged, lost, or stolen packages. Please carefully review the policies to understand what lost, stolen, and damaged items Route will cover.
Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
When replacing an item, Route covers the subtotal of the order and the Route premium. Shipping costs and taxes are not included. Route also does not pay custom/duty fees.
At our discretion, Route requires a police report when the customer’s package is marked as delivered.
Upon request, Route can require additional documentation (e.g. proof of identity, address, etc.).
Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony
**Order issues for packages marked "delivered" yet not received are considered by Route as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.